Oct 27, 2026 • SOS Lab
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● LIVE SOC
1,284 threats blocked today
1,284 threats blocked today
15 MIN RESPONSE
PTSOS • Emergency Tech Response • Since 2012
PRESS SOS
WE FIX IT FAST.
Precision Technology Systems & Operational Support. Ransomware? Server down at 3AM? Cloud bill exploding? PTSOS is your red button — 24/7 helpdesk, SOC, DevOps and field engineers in one flat subscription.
⚡ 24/7 HELPDESK ⚡ RANSOMWARE RESPONSE ⚡ CLOUD OPS ⚡ NETWORK SOS ⚡ DISASTER RECOVERY ⚡ 24/7 HELPDESK ⚡ RANSOMWARE RESPONSE ⚡ CLOUD OPS ⚡ NETWORK SOS ⚡ DISASTER RECOVERY ⚡
01 — Who we are / About PTSOS
NOT AN MSP.
YOUR TECH 911.
PTSOS.com was born from a simple pain: IT breaks at the worst moment — and nobody picks up the phone. We built the opposite: a military-grade operations center where humans answer in 15 minutes, robots monitor 24/7, and field vans roll when remote is not enough.
12+YEARS ON DUTY
Precision Technology Systems & Operational Support — what the letters mean.
Precision — runbooks, checklists, zero guesswork. Technology — Microsoft, AWS, Google, Cisco, Fortinet certified. Systems — we own your stack end-to-end. OS — Operational Support as an operating system for your business. And SOS — because when you call, it's urgent.
- ✓One contract, all tech.
Helpdesk + SOC + backup + cloud + on-site. No finger-pointing between 5 vendors. - ✓15-min SOS SLA in writing.
Critical incidents paged to senior engineer, not a bot. Money-back if we miss. - ✓Fixed price per device.
$49/workstation, $149/server. Unlimited tickets. No hourly traps. - ✓Compliance ready.
SOC2, HIPAA, PCI-DSS, ISO 27001 playbooks, audit logs, MDM, encryption.
32k+tickets resolved / year
4.9/5CSAT from 6,100 reviews
68certified engineers
0ransoms paid in 2025
02 — What we fix
SIX SOS UNITS
Pick one unit or activate the full PTSOS shield. Every plan includes monitoring agent, 24/7 chat + phone, and monthly health report.
MOST SOS
01
24/7 Emergency Helpdesk
Real humans in 3 shifts. Password resets, Outlook, printers, VPN, Wi-Fi, Mac & Windows. Remote in <15 min, on-site same day in metro zones.
02
SOC & Ransomware Shield
EDR, SIEM, phishing simulation, dark-web monitoring. We isolate infected hosts in 90 seconds and restore from immutable backups. Tabletop drills included.
03
Cloud & DevOps Ops
AWS, Azure, Google Cloud cost-cutting (-38% avg), Kubernetes, IaC, CI/CD, uptime monitoring. We kill zombie resources and keep deploys green.
04
Network & Wi-Fi SOS
Design, cabling, UniFi / Cisco / Fortinet, SD-WAN, site-to-site VPN. Heatmaps, packet captures, 10Gb upgrades. Dead zones eliminated.
05
Backup & Disaster Recovery
3-2-1 immutable backups, 15-min RPO, 1-hour RTO tested quarterly. Fire, flood, crypto-locker — you are back by lunch.
06
vCIO & Compliance
Quarterly roadmap, license audits, security policies, employee onboarding/offboarding automation, HIPAA / SOC2 evidence packs.
03 — How SOS works
FROM PANIC TO FIXED IN 4 STEPS
1
Hit SOS
Call, chat or press the red button in tray app. Ticket auto-triaged by AI + human dispatcher.
2
15-min pickup
Senior engineer joins via secure remote. You see screen, ETA and runbook live.
3
Contain & fix
Isolate threat, restore service, patch root cause. Field van dispatched if hardware.
4
Harden
Post-mortem in 24h, monitoring rule added, team trained so it never repeats.
Case 412 — Logistics, 240 seatsRansomware stopped in 11 min, zero data loss
Case 389 — Law firmWi-Fi from 12 Mbps → 940 Mbps
Case 377 — Clinic chainAWS bill -42%, HIPAA passed
“Server died Friday 11pm before payroll. PTSOS had us running by 1:40am. I almost cried.”
Maria K.COO, Transport Co. ★★★★★“They cut our Microsoft + AWS waste by $68k/year in first audit. Pays for itself.”
James L.Founder, SaaS ★★★★★“Phishing test caught 34% of staff. After 2 trainings — 2%. Auditors were shocked.”
Dr. A. PatelDirector, Med Group ★★★★★04 — SOS Briefings / Newsroom
LATEST DISPATCHES
Field notes from our SOC and helpdesk — threats, fixes, playbooks. Click any card to open full briefing as /slug/.
FAQ
How fast is SOS response really?
Median 2025: 11 min for P1 critical (system down / security), 38 min for P2 high, 3h for normal. Measured from button press to human engineer in session. All logged, monthly report.
What do I need to install?
One lightweight agent (Windows/Mac) + EDR. 4 MB, silent, uninstall anytime. For servers — backup agent. No rip-and-replace: we adopt your Microsoft 365, Google, firewalls as-is.
Do you replace our in-house IT?
Either: full outsourcing or co-managed. 60% of clients keep 1 internal admin — we become their escalation, night shift and security team.
What does it cost?
Starter SOS $490/mo up to 10 devices. Growth $49/device. Servers $149. Projects (Wi-Fi, migration) fixed-quote. No per-ticket fees, no 3-year lock.
05 — Red button
PRESS SOS. WE ANSWER.
Tell us what broke — or what scares you. Free 20-min triage call + dark-web scan. No spam, no pushy sales, just engineers.
3 ways to reach
PTSOS dispatch:
- ☎SOS Hotline 24/7
+1 (800) PTS-SOS-0 — answered by engineer, not IVR hell. - ✉SOS Chat & Email queue
Median first reply 4 min in business hours, 11 min at night. - 🚐Field vans
Same-day on-site in metro areas. Hardware, cabling, Wi-Fi surveys.
HQ: 400 Tech Rescue Ave, Austin TX • SOC2 Type II • 68 engineers • Insured $5M cyber liability